Physician Referrals can be made to the following programs:

Mood and Anxiety, and Schizophrenia Programs and Consult Clinic (Central Intake)

All outpatient referrals to The Royal for the Mood and Anxiety, and Schizophrenia programs as well as the Consult Clinic are to be submitted to the Central Intake team, an inter-professional team of intake clinicians. All referrals are reviewed by an intake clinician and directed to the most appropriate program based on the information provided and individual criteria for each program.

How to Submit a Referral

A referring physician must complete and submit the referral form. Where applicable, we ask that the active treating psychiatrist complete the referral.

Please fully complete all sections of the referral form. Your referral will be triaged to the most appropriate program based on the information provided. Processing/triage of your referral may be delayed if all sections are not completed.

Send the referral to The Royal

  • By Fax - Print and complete the referral form, and return by fax to 613.798.2976
  • By Mail - Print and complete the referral form, and return by mail to:
    • Central Intake
      Royal Ottawa Mental Health Centre
      1145 Carling Avenue
      Ottawa, Ontario K1Z 7K4

Call 613.722.6521 ext. 6211 if you require assistance in completing the referral form.

Should I refer to the Consult Clinic or an outpatient program?
If you require diagnostic clarification and/or treatment recommendations for a patient who is not currently receiving psychiatric care, consider referring to the Consultation Clinic for a one-time consult. If the patient has an Anxiety or Mood Disorder or Schizophrenia and has been non-responsive to first-line treatment, have recurrent or chronic course of symptoms, or significant functional impairment, consider referring to one of The Royal’s treatment programs. Before submitting a referral, please review the program eligibility criteria (see below).

Referral Process

  • Referral is screened for completeness and eligibility for the program/service requested
  • Further clarification of information and requests for additional information may be required to complete the intake process
  • Referrals can be accepted for consultation and outpatient services only
  • Intake team will endeavour to communicate a triage decision to the referral source within 3 to 4 weeks of receiving a referral
  • For more information about making a referral, please contact our Central Intake team by phone at 613.722.6521 ext. 6211 or by email at Central Intake

Program Eligibility Criteria – Mood and Anxiety Program

Patients who would benefit most from our Mood and Anxiety Outpatient Program are those who:

  • Are aged between 18 to 65
  • Have a working diagnosis or symptoms of a primary or predominant Anxiety or Mood Disorder
  • Are non-responsive to first-line treatments, have recurrent or chronic course of symptoms, or significant functional impairment

Family physicians commit to providing ongoing care for their patients and follow-up upon discharge from our services.

Note that the Mood and Anxiety Outpatient Program does not provide services to clients who present with treatment-interfering substance use (visit The Royal’s Substance Use Program page to investigate treatment options for severe substance use).

If you are a referring physician and require more information about our Mood and Anxiety Outpatient Program please call 613.722.6521 ext. 6201 for Mood and ext. 6712 for Anxiety. If you are a patient or family member please contact your family physician.

Program Eligibility Criteria – Schizophrenia Program

Patients who would benefit most from our Schizophrenia Program are those who:

  • Are aged between 18 to 65
  • Have a working diagnosis or symptoms of Schizophrenia or a Schizoaffective Disorder
  • Have clinical needs that cannot be adequately addressed in the community or the general psychiatry setting, defined as;
    • • Unstable symptoms or failure to respond well to medication
    • • Psychosocial needs in at least three of the following five areas:
    • o Basic tasks of independent living
    • o Housing
    • o Finances
    • o Educational or occupational functioning
    • o Ability to establish or maintain social support system
  • Have at least one of the clinical needs listed above and/or would benefit from clinical research activity in the Schizophrenia Program

Family physicians commit to providing ongoing care for their patients and follow-up upon discharge from our services.

If you are a referring physician and require more information about our Schizophrenia Program please call 613.722.6521 ext. 7073. If you are a patient or family member please contact your family physician.

Assertive Community Treatment Teams (Champlain and SouthEast LHINs)

The Community Mental Health Program at The Royal currently manages central intake for the five Ottawa area Assertive Community Treatment (ACT) teams. Referrals to the ACT program are accepted from mental health-care facilities, family, community providers and family physicians. The central intake team reviews applications for all Ottawa area ACT teams. A client assessment will then be done to determine eligibility for ACT services. For more information about referrals to Ottawa ACT teams, please contact the ACT Central Intake at 613.722.6521, ext. 7325.

ACTT Services in the Champlain LHIN (outside of City of Ottawa)

  • Referrals for Prescott and Russell can be made by calling the ECTI/ ACTT Hawkesbury General Hospital at 613.764.5464.
  • In Stormont, Dundas and Glengarry, referrals can be made by calling the ACTT at Cornwall Community Hospital at 613.933.7184.

ACTT Services in the SouthEast LHIN

  • In Leeds, Grenville and Lanark referrals should be directed to the ACT team at Brockville General Hospital at 1.866.499.8445.
  • ACT team for Persons Dually Diagnosed (Brockville Mental Health Centre) in the South East LHIN and North Lanark, Leeds and Grenville. For referral information please call 613.498.1492, ext. 1500 or ext. 1501.

Regional Dual Diagnosis Consultation Team

This specialized consultation team provides clinical assessments, education and treatment recommendations for the care of dually diagnosed (intellectual disability + mental illness) individuals who are over age 16. The team is based in Ottawa and serves individuals in the Champlain LHIN. Referrals can be made by family physicians or other caregivers - 613.722.6521 ext. 7128.

Homes for Special Care

The Homes for Special Care program is administered by the Brockville Mental Health Centre and provides residential care to individuals with a mental illness who no longer require hospitalization. Referrals can be made through the HSC office at 613.345.1461 ext 1600 or fax: 613.345.1154.

Long Term Care

Admission to long-term care is coordinated by the Champlain Community Care Access Centre (CCAC): 613.745.5525. Referrals can be made by physicians as well as by other caregivers, family members, or self-referral by the client.

Recovery Program

A referral from the client’s current treatment program (physician, psychiatrist or agency) is required for the Recovery Program. Referrals can be made by contacting the Recovery Program Clerk at 613.722.6521 ext. 6070 from Monday to Friday between 7 am and 3 pm. A referral package will be sent to you.

Geriatric Psychiatry Program

Referrals are required from family physicians to access the services of the Geriatric Psychiatry Program. Physician’s are asked to please call the Intake Secretary at 613.722.6521 ext. 6637. Note that the Geriatric Psychiatry Program at The Royal also does outreach to long term care homes, visit the progam page for more details.

Sleep Clinic

The Royal’s Sleep Clinic services are obtained through referral from a primary care physician, often a family doctor. Click here for the referral form (PDF) or phone 613.722.6521 ext. 6248.

Substance Use and Concurrent Disorders

Individuals can self-refer to the Substance Use and Concurrent Disorders Program at The Royal. A physician or addiction organization may send a referral but the patient must still present in person.



An appointment must be set up for the prospective client to be assessed by a staff physician prior to admission. Patients in the Ottawa area are expected to present in person with a valid Ontario health card at the Royal Ottawa Mental Health Centre at 1145 Carling Avenue. Office hours are 8 a.m. to 12 noon, and 1 p.m. to 4 p.m., Monday through Friday (closed all statutory holidays).

Patients living outside Ottawa may call the office at 613.722.6521, ext. 6508 during office hours to schedule their appointment (Health Card information is required when calling).

Children and Youth – Specialized Psychiatric and Mental Health Services program (CY-SPMHS)

Referrals to CY-SPMHS are accepted from physicians only. Physicians wishing to make a referral must contact centralized intake at 613.737.2496 or toll free at 1.866.737.2496. If you are a youth or family member, speak to your doctor about a referral.

Emergency services for youth with mental illness are handled by a crisis intervention team operating 24 hours a day, seven days a week through the Emergency Department at the Children’s Hospital of Eastern Ontario (CHEO) located at 401 Smyth Road, 
Ottawa, Ontario K1G 6W3
 (613.737.7600).

Nunavut Services

The Royal and the Government of Nunavut partnership provides inpatient services to the residents of Nunavut in the following areas of care: Forensic Psychiatry, Schizophrenia, Recovery, Geriatric Psychiatry and Youth Mental Health. To refer a patient to The Royal please see the referral form, flow charts, and consent forms below. After reviewing these forms, please fax the referral form to the number listed below:

Contact Information

The Royal
Central Intake
1145 Carling Avenue, Ottawa ON K1Z 7K4

Phone: 613.722.6521 ext. 6211
Email: central.intake@theroyal.ca
Fax: 613.798.2976

^ Back to top
Share this page