POSTPONED: It's a Family Matter: Navigating mental health emergencies

Location Details
The Royal
1145 Carling Avenue
Ottawa, Ontario


We will announce the rescheduled date as soon as possible. We are sorry for any inconvenience this may cause. Please reach out to Sue Walton if you have any questions or concerns.


As family members and caregivers, experiencing a mental health crisis with our loved ones can be very overwhelming and emotional time that may include taking them to a local emergency department (ED). This presentation will be a moderated panel of health care professionals and first responders, along with a family caregiver, who will share effective strategies and techniques for families attending the ED. The panel will highlight a behind the scenes overview of what happens from the time a patient enters the ED until they are assessed by mental health staff; what types of concerns are best addressed by the ED versus through other resources; what goes into deciding whether an admission to hospital is recommended and how both your loved ones and family members can prepare for an ED visit.

Be sure to arrive early to enjoy refreshments and meet local family support services, including: Hopewell; National Alliance on Mental Illness (NAMI) Family-to-Family Education Programs in Ontario; Ottawa Network for Borderline Personality Disorders (ON-BPD); Parents Lifeline of Eastern Ontario (PLEO); OASIS in Kanata; Jewish Family Services; The Royal Family Advisory Council, The Royal Family Support Program and The Royal Ottawa Foundation for Mental Health.


Juliet Haynes, MSW, RSW
Family Engagement and Experience Coordinator, The Royal


  • Leo Carroll MD, MSc in Quality Improvement and Patient Safety, Emergency Physician, Clinical Fellow in Emergency Medicine, University of Ottawa | The Ottawa Hospital
  • Tim Moran, PhD, MD, FRCPC, Community Mental Health Program and Substance Use and Concurrent Disorders Program, The Royal
  • Dr. Mark Kaluzienski, Interim Head Department of Psychiatry, Medical Director Psychiatric Emergency Services, The Ottawa Hospital
  • Khashayar Shariati MD, Psychiatry Resident (Post Graduate Year 4)
  • Kindra Lewis, MSW, RSW, Social Worker, Emergency Department, The Ottawa Hospital
  • Catherine Corey, Family Advocate
  • Sargent Holly Watson, Constable Taryn Smith and Constable Christopher Poultin, Ottawa Police Mental Health Unit
  • Jill Allan, Hospital Liaison/Diversity Champion Project Lead and Ghislain Bercier, Community Paramedic|Peer Support Team, Ottawa Paramedic Service

Date and Time

Thursday February 27 2020 (registration is required)
6 to 7 PM - reception and family support services information fair (light refreshments available)
7 to 8:30 PM - presentation and Q&As


This event is free however registration is required.
Please click here to register. 

For information

For more information, please contact Sue Walton