I would like to extend my sincerest gratitude to each person who supported our temporary C-PROMPT Clinic at The Royal. As a reminder, we opened the Clinic on April 6th, to temporarily provide urgent mental health care while other services in our region were closed or scaled back due to the COVID-19 pandemic. 

Now that many mental health services are resuming, the C-PROMPT Clinic is beginning to wind down. Although always intended to be temporary, C-PROMPT Clinic exemplifies the kind of service The Royal strives to provide and the kind of organization we aim to be in the future. 

In its 13 weeks of operation, the C-PROMPT Clinic received over 850 referrals for a range of urgent mental health needs including diagnostic assessments, medication management, brief psychotherapy, access to lab and Long Acting Injectable medication services and system navigation. This service has been a lifeline for individuals in our community who are living with mental illness. 

As one C-PROMPT client, Barbara, shared, “Thanks to the C-PROMPT Clinic, I was able to talk with a doctor and finally, I had hope. This service made a tremendous difference in my life and I am so grateful.”

Barbara has you to thank as well. To give you a better understanding of just how your gift had a meaningful impact on the lives of over 850 people in our community, I want to share some preliminary statistics with you on our C-PROMPT Clinic and the patients we served: 

  • 90 per cent of our services were provided through virtual care (via telemedicine)
  • 80 per cent of our referrals were made by Primary Care Physicians 
  • 77 per cent of patients identified the pandemic as having had a moderate to severe impact on their health
  • 75 per cent of patients rated the care they received as “excellent” with the remainder rating it as “good”

Based on the positive response to the C-PROMPT Clinic and The Royal’s initial program evaluation, it is apparent that the Clinic was able to successfully fill a gap in services related to the pandemic. It has also confirmed that there is a clear need for expanded secondary level mental health services in Ottawa, in order to better serve people with more serious and complex mental illnesses.

Prior to COVID-19, The Royal embarked on a strategic planning process to reimagine our role, our work and our services in mental health care. Over the past few months, we have talked to care providers, community partners, clients, families and many others about how we can be better. The pandemic has also accelerated our thinking on how we could and should deliver mental health care to those who need it most; the success of the C-PROMPT Clinic has been a great example of this and is a model that we can build on for the future. 

As we prepare to close this temporary clinic, I want you to know that The Royal is actively engaged in planning and fundraising for a new – and permanent – Prompt Care Clinic. We will be working with our community partners to build on the lessons learned over the past three months, so that we can optimize this model of care in a permanent form. 

In the meantime, all patients referred to the C-PROMPT Clinic prior to July 4, will be reviewed by our intake team and triaged accordingly. The C-PROMPT Clinic will no longer be accepting any new referrals, however The Royal remains committed to providing specialized mental health care for a broad range of patients.

Thank you for caring about our patients and for being there for them when they needed your support more than ever. You have had a direct impact on the lives of so many people in our community and we couldn’t have done this without you. With your support, over 850 people received the urgent mental health care that they needed during the pandemic – and for that, we are forever grateful.

You are truly a hero, and I thank you for your extraordinary leadership.


With gratitude,

Mitchell Bellman Signature




Mitchell Bellman                    
President & CEO                    
Royal Ottawa Foundation for Mental Health    

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