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If you or someone you know is having a mental health or addiction crisis, immediate help is available. The crisis lines listed below provide 24/7 access to trained responders who offer confidential support, crisis intervention and connection to local resources.
If your mental illness and/or addiction needs are a medical emergency, or if there is a concern you might hurt yourself or someone else, call 911 or go to your nearest hospital emergency department.
This 24/7 helpline is available across Canada and delivers support in English and French. It provides urgent, live support by phone and text. 9-8-8 is for anyone thinking about suicide or worried about someone they know. Trained responders answer calls and texts and listen without judgement while providing support.
Call or text 9-8-8 toll-free anytime
This 24/7 service is for individuals 16+ experiencing severe stress, mental illness symptoms, suicidal thoughts or related concerns. It is available to residents of Ottawa, Prescott and Russell, Renfrew, Stormont, Dundas and Glengarry, and Akwesasne. The service is staffed by trained crisis line responders.
Phone: (613) 722-6914 | Toll-free: +1 (866) 996-0991
The Distress Centre has 210 volunteers who answer over 60,000 calls each year. Phone and text support are available 24/7, offering confidential, non-judgmental assistance to anyone.
Crisis line: (613) 722-6914 | Distress line: (613) 238-3311
Text: (343) 306-5550 (10 a.m.–11 p.m.)
Online chat: dcottawa.on.ca (10 a.m. –11 p.m.)
This bilingual telephone support service is for anyone 16+ experiencing a mental illness or addiction crisis. It includes referral to the OPP Mobile Crisis Team (10 a.m.–8 p.m. daily), rapid assessment and stabilization, prevention or facilitation of hospital admission, follow-up and community support, and access to wellness resources.
pemreghos.org/mhsrc-crisis-management
Phone: (613) 732-3675 ext. 8116 | Toll-free: +1 (866) 996-0991
This 24/7 crisis line and chat service supports children and youth 18 and under. Parents, caregivers, friends and service providers may also call if they are concerned about a young person. YSB offers supportive listening, immediate crisis counselling, information on resources and referrals to child and youth services.
Phone: (613) 260-2360 | Toll-free: +1 (877) 377-7775
Online chat: chat.ysb.ca
In addition to crisis lines, there are many other mental health services that can be accessed across Ottawa. We’ve compiled a list including 24-hour response services, walk-in counseling centres, youth specialized services, community health centres and more.
1145 Carling Ave.,
Ottawa, ON K1Z 7K4
(613) 722-6521
1141 Carling Ave.,
Ottawa, ON K1Z 7K4
(613) 722-6521
1804 Highway 2 E, P.O. Box 1050,
Brockville, ON K6V 5W7
(613) 345-1461
2121 Carling Ave.,
Ottawa, ON K2A 1H2
(613) 722-6521
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