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MyChart is a free, secure website and mobile app you can use to access, review and update your health information.
With MyChart, your health information moves with you when you receive care at different hospitals across the Ottawa region. This helps your care teams work together and means you don’t have to keep track of information in multiple places.
With MyChart, you can:
When patients use MyChart, they tend to:
If you have an email address on file through your patient chart in our electronic health record system, you may be contacted by the hospital about test results, medical advice, appointment confirmations or patient surveys. If you would like to opt out of these emails, you can do so through the following options:
Update your Communications Preferences in your MyChart settings, or contact the MyChart team at:
Your email will remain private and may only be used for communicating information regarding your health and/or patient experience.
You can sign up for a MyChart account by using a activation code that is just for you. You can get an activation code by:
Are you new to using MyChart? In this video, you will learn how to navigate various features and customize your homepage to help you find important health information more easily.
Features covered include: creating homepage shortcuts, how the search and navigation features help you quickly find information, how to use the Health Feed, and where to find your billing summary.
Browse the most frequently asked questions about setting up and using MyChart.
Yes, MyChart is a free service offered to our patients.
Many patients find MyChart useful because it is an easy way for them to access their health information. When they have the information they need, patients tend to:
Reviewing information on MyChart also helps to make sure their health information is correct, which reduces errors in their health record.
You can have your own MyChart account at the age of 12. Parents of children under the age of 12 have control over the account through Proxy.
The partner sites recognize that informed consent for access to personal health information can sometimes be sensitive and challenging for children transitioning to adulthood. For this reason, MyChart deactivates patient accounts at various age milestones. This gives young patients time to re-evaluate who they want to have access to their MyChart account.
When a patient reaches the age of 12, all access to MyChart is revoked and the patient must request access to their own MyChart account.
At the age of 16, all access to MyChart is again revoked and the patient must resubmit an access request.
At the age of 19, all access to MyChart is again revoked and the patient must resubmit an access request.
No. If you already have a MyChart account with a participating organization, no action is required. Health information from participating organizations will automatically appear in your account:
To use the desktop version of MyChart, you will need:
Some updates to MyChart require a more recent version of IOS. To take advantage of these updates, please ensure your device is running the IOS 16.2 software version or later. If you have a previous version, you will still be able to use MyChart without the most recent updates.
You can sign up for a MyChart account by using an activation code that is just for you. You can get an activation code by:
From the MyChart login page, go to the “New User” section and click “Sign Up Now.”
Enter your activation code (if not automatically entered) and other personal verification information, such as your health card number and your date of birth.
On the next page, choose the following:
MyChart username - This should be something that others wouldn’t be likely to guess but easy for you to remember.
Password - Your password must be at least eight characters long and include at least one character or a number and must be different from your username. Choose a password that you don’t use for other websites.
On the next page, choose whether you want to receive an email when there is new information available in your MyChart account. If you choose to receive email alerts, enter your email address.
To protect your health information, the activation code will expire after 14 days of it being issued. To receive a new code, contact MyChart Support or ask for access at your next appointment.
To install the MyChart app, go to the App Store or Google Play Store and search for “MyChart.” Please select the name of the organization where you receive care before signing in. If you selected the wrong organization, click “Switch organization” above the log-in details.
Only the patient, or someone legally allowed to make health-care decisions for them, can ask for access to a MyChart account.
In some cases, a substitute decision-maker may also be able to access a patient’s MyChart account. The hospital may ask for legal documents before giving this access.
If your loved one wants to give you access to their MyChart account, they will need to create their own account using an activation code. They must also agree to give you “proxy access,” which means permission to view their MyChart account. Please let the registration clerk know that the patient would like to add someone as a proxy so this can be done.
Your MyChart account will hold records from all partner sites, also known as the Atlas Alliance, that you’ve visited. This currently includes records from:
The kinds of health records that may be available in MyChart include:
MyChart may show your medical information back to January 2016, depending on the facility where you received care. For The Royal, records will only begin to appear starting in fall 2026.
To access your entire health record, please submit a Request to Access Personal Health Information Form to the Health Records department.
MyChart is designed to help you access certain records that provide the most value. Authors of other records can decide to put other records in MyChart. Talk to your care team for more information about whether their notes will be available in MyChart.
The Electronic Medical Record is integrated with a provincial laboratory information system that gets your historical lab work when you arrive for an appointment or visit. When that registration occurs, your historical labs become viewable in MyChart.
In MyChart, under ‘My Record’ click on the “Test Results” Tab. On the “Test Results” page, click anywhere within the row to display the results for that test. Your lab results, diagnostic imaging and pathology results will be available after the reports are complete. Results are organized from most recent to least recent based on the date of the test.
The only results you’ll see in MyChart are those that are marked Final, Completed, or Corrected/Amended.
In most cases, these will be available to you at the same time as they are to your care team. Sometimes you may see those results before they do. It is important to know that you have a choice when to review your results. You can choose:
Every patient and situation is unique.
Some reasons why you may want to view results right away:
Some reasons why you may want to wait to view results:
The choice is yours. Carefully consider all possible options and what support you might want.
To view clinical notes, log on to MyChart, under ‘My Record’ click on the ‘Visits’ tab. You’ll see any available clinical notes under the “After Visit Summary” or “Notes” tab.
You can access two medical libraries through MyChart. Click on the “Resource” section and use the Health Reference Library or follow the “Explore More” ribbon on the home page to go to MyPathologyReport.ca
Your MyChart information comes directly from your electronic medical record at your hospital. If you think some information may be wrong, please contact the health records department of the hospital where you receive care:.
Yes. Since MyChart and your hospital health record are linked, any changes you make to your personal information section within MyChart will instantly update in your health record. Similarly when hospital staff change information your health record, an email notification is sent to you advising you that the same change has been made in MyChart.
Yes. Under “Medications,” go to “Manage My Pharmacies” and add or remove your pharmacy from a list.
Orders for things like diagnostic imaging, tests, or referrals are entered by your physician. Some orders reach an expiry date, at which point you won’t see the order in your MyChart. Your physician will be notified to either extend the order or cancel it if no longer required. If you have any concerns, please contact your physician.
MyChart offers two ways to share access to your MyChart account: Proxy access and Share Everywhere. You can find both in the application under “Share my Record.”
Using the “Share with People” function, you can invite and refuse another person’s access to your MyChart account. When inviting someone to have access to your record, you will need to enter:
Once complete, they will receive an email inviting them to access your account. The recipient must have a MyChart account to accept the invitation.
Using the “Connect with Hospitals and Doctors” function, you can give one-time access with Share Everywhere. Simply generate the Share Code by adding the recipient’s name and give the Share Code and website address (www.shareeverywhere.com) to the person. This code is only valid for 60 minutes.
No. Due to the sensitive nature of medical information, each adult must activate their own MyChart account. If you wish to share your health information with your spouse, you can assign proxy access directly through your MyChart account.
We take great care to make sure your health information is kept private and secure. We control access by using secure activation codes, personal usernames, passwords, and other processes. Each person controls their own password, and the account cannot be accessed without that password.
Your personal health information in MyChart is stored and maintained in Ontario and is encrypted for top security. MyChart has been reviewed for compliance with Ontario’s Personal Health Information Protection Act (PHIPA) and other related legislation.
We are committed to protecting the privacy and security of patient information. Our data privacy and information security practices follow all laws and all health-care policies for informing protection. On top of that, The Royal has its own privacy policies that cover how your personal health information is used and shared.
Only the registered user can access patient data in MyChart.
To protect your private health information, do not share your username or password with others.
If you have any questions or comments about MyChart’s privacy and security, please contact the privacy office.
Read the Terms and Conditions.
Under the login information for MyChart, click either “Forgot Password?” or “Forgot Username?” After confirming your personal information, your username or password will be emailed to your registered email address. Please enter your health card number without spaces, dashes, or the OHIP version code.
After five failed attempts at signing in to your MyChart account, the system locks the account. Please reset your password.
After five failed attempts to reset your password, the system restricts all access. Please contact MyChart Support to reactivate your account.
The Atlas Alliance is currently working to make payments through MyChart possible. Until then, please contact your organization’s finance department for more information or to make a payment.
The doctor or care team member you see during your visit may not have expertise in that specialty or level of care to permanently add or remove items within this section. Though your provider may not approve the information, members of your care team can see it before and during your visit as an item you’ve reported.
You cannot currently update your family doctor through MyChart. You can have this updated on your next visit by speaking to the registration clerk.
If you have notifications turned on, you will get a message via email or notification on your phone when tests, labs and reports are ready and available to view on your MyChart.
If you are not getting alerts:
Check your junk mail folder for email alerts. If you see messages there, change the settings on your email filter to allow these messages to go to your inbox.
Check your notification preferences in MyChart. Click on “Profile” and select “Personal Information” to make sure your correct email address is entered. Select “Communications” to confirm which notifications you want to receive.
If you have checked these settings and you still are not receiving email alerts, please contact MyChart Support for help.
You can update all your communication preferences directly within MyChart by navigating to Account Settings > Communication Preferences. Here, you can set your preferences to how you would like to receive notifications.
It’s important to know you have a choice when to review your results and other changes to your MyChart account. You can turn off notifications to your phone and email by following the step-by-step instructions in the Disabling MyChart Notifications.
Yes. You can contact MyChart Support to deactivate your account at any time.
If you need urgent medical help, call 911. If you need medical help but it can wait, call your clinic and make an appointment. Do not use the contacts below for medical help.
If you need technical help to use MyChart on your computer or mobile device, or you have any questions, contact our MyChart staff.
With MyChart, you can:
For questions, concerns or help with registration, contact our team.
Toll-free phone number is available: 1-855-725-6302
1145 Carling Ave.,
Ottawa, ON K1Z 7K4
(613) 722-6521
1141 Carling Ave.,
Ottawa, ON K1Z 7K4
(613) 722-6521
1804 Highway 2 E, P.O. Box 1050,
Brockville, ON K6V 5W7
(613) 345-1461
2121 Carling Ave.,
Ottawa, ON K2A 1H2
(613) 722-6521
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