PROMPT Care Clinic

Prompt Care Clinic 

The Prompt Care Clinic provides specialized mental health assessment and brief therapy for individuals with moderate illness. These services are complementary to other hospital and community-based mental health services.   

What is the Prompt Care Clinic? 

The Prompt Care Clinic is an outpatient service that provides quick access to specialized mental health care.  The clinic provides services virtually using secure video calls.

What services does it offer?  

The Prompt Care Clinic is staffed by a team of mental health professionals who can provide:

• Mental health assessment, including treatment recommendations
• Short-term psychotherapy (up to four sessions per client)
• Medication recommendations (primary care providers will be responsible for providing patient’s with prescriptions) 

The clinic will triage each referral to determine which members of the multidisciplinary team, which includes psychiatrists, psychologist, nurses and social workers, will be involved in each patient’s assessment and treatment.  

The team at the Prompt Clinic will work with the patient’s primary care provider (the doctor who referred the patient) to provide guidance for care.  The clinic does not take over care on an ongoing basis, nor will the clinic provide prescriptions to patients.

IMPORTANT: The Prompt clinic does not offer crisis or emergency services and does not replace 911 or Emergency Department care. 

Who are these services for?

The Prompt Care Clinic serves people aged 18 and up with moderate mental illness of any kind who are at risk of worsening mental health or hospitalization At this time, the Prompt Care Clinic will provide all services virtually. Any person referred must be able and willing to engage in virtual care (via secure video call or phone).

How can I access these services?

The Prompt Care Clinic is referral based. Clients can access these services with a referral from a primary care practitioner (physician or nurse practitioner). 

The Prompt Care Clinic is not a walk-in service; the referral process enables our team to do advance screening to determine each client’s healthcare needs and ensure prompt access to care.

Where is the Prompt Care Clinic?  

At this time the Prompt Clinic will deliver all services virtually (by videoconference or phone). 

I am a physician, how can I make a referral?

Primary care clinicians may refer patients (aged 18+) using the referral form located at here. Please note that the referring clinician must agree to provide follow up based on treatment recommendations.

What are the clinic hours?

The Prompt Clinic offers appointments on Mondays, Wednesdays and Fridays from 8 am to 4 pm, and on Tuesdays and Thursdays from 8 am to 8 pm. Please note that this is not a walk-in clinic; clients must be referred and will be seen by appointment only.

What is the difference between the Prompt Care Clinic and other mental health services?

The Prompt Care Clinic provides specialized mental health assessment and brief treatment for individuals with moderate illness. These services are complementary to other hospital and community-based mental health services.  

The Prompt Care Clinic fulfills an important need within the continuum of mental health care by providing services for individuals who briefly require more support than their primary care provider (i.e. family doctor or general health clinic) can offer, but do not require intensive treatment or emergency care.  

The team at the Prompt Care Clinic will often work collaboratively with patients’ primary care providers or other mental health services. The goal is to provide timely access to mental health assessment and short term care.

The Prompt Care Clinic does not offer crisis or emergency services and does not replace 911 or Emergency Department care.

 

The Royal’s Prompt Care Clinic delivers care in collaboration with physicians from The Royal and the Ottawa Hospital.