Referrals

AccessMHA, a regionally coordinated service that helps people in eastern Ontario find services for mental illness and addiction. AccessMHA can also connect clients to a person with lived expertise to better help understand the process and recommend other peer-based services.

Ocean eReferral is a regional program that offers an integrated solution at no cost for all primary care providers in Champlain with compatible EMRs (Telus PSS, QHR Accuro, and certain versions of OSCAR). Once set up, referrals can be initiated directly from the patient's chart in your EMR, launching the appropriate electronic referral form and automatically populating it with much of the appropriate information for the patient and referring clinician.

For more information about eReferral, please email: contact@ereferralontarioeast.ca

Health care providers general practitioners, nurse practitioners, family physicians, clinicians from emergency departments and community clinics, psychiatrists, psychologists and other health care specialists.

General practitioners, nurse practitioners and family physicians are often referred to as primary care providers.

Inpatient services provide care for individuals who need to stay at the hospital for continuous monitoring, assessment or treatment—typically for more intensive or acute mental illness needs.

Outpatient services offer care to individuals who live at home and attend scheduled appointments for therapy, assessment or treatment. These programs provide support while allowing people to continue their daily routines and responsibilities.

Our Program, Clinic and Service Directory houses links to all programs offered at The Royal. Each program page includes details on delivery, eligibility and making a referral.

The Royal offers programs, clinics and services that address a wide range of mental illnesses. Each is run by specialized health care professionals. Treatment and services are different for every patient—even for those who are part through the same program. These factors make the referral process complex. To best address every individual’s specific needs, some programs have their own referral, intake and assessment criteria. All other programs require referrals through the central intake process.

We are always working to improve our processes. If you have any feedback, please complete the Client & Family Feedback Form.

Before your appointment, think about your mental illness concerns and how they’re affecting your daily life, work or relationships. Write down your symptoms, any treatments or supports you’ve tried and what kind of help you’re hoping to receive. If you’re seeking a referral to The Royal, let your doctor know. Bring any relevant medical records or previous assessments to support your request and help guide the referral process.

The intake time varies. Each referral to The Royal is triaged through the appropriate department. Some urgent programs move more quickly than others, and you may be asked for more information during the process.

When a referral is accepted, you will receive information about your first appointment. If your consultation determines that The Royal is not the best fit for treatment, your referring practitioner will be contacted and other treatments may be presented.

The health provider who submitted your referral will be notified of the outcome of your referral through the same method used to send it to us (fax, OCEAN, or AccessMHA) A decision on your referral will be made within 2 weeks. If your referral is accepted, it will be forwarded to the appropriate program. Please note that wait times to be seen varies by program.