My Health, My Way

Royal clients who are over the age of 15 and have the capacity to collect, use and disclose personal health information may be granted access to My Health, My Way.

Please note that My Health, My Way is not available to clients in the Forensic Program, clients in the Secure Treatment Unit at the Brockville campus, and clients whose care is managed under the Ontario Review Board or undergoing court-ordered assessment.

Clients in the Forensic Program may request their records through the clinical records department by emailing ReleaseofInformation-Ottawa@theroyal.ca — or calling (613) 722-6521, ext. 6338 or 6315.

To use My Health, My Way you need:

• An email address.
• A computer or mobile device with internet access.

If you don’t have a device or access of your own, internet access is available through computer stations at the Client and Family Resource Hub, located at The Royal’s Ottawa campus (1145 Carling Avenue), or at your local library or community centre.

If you do not have an email address, you can sign up for a free account with an email service provider such as Gmail. Information about setting up an email account can be found here.

There are many free email services available such as Google’s Gmail.

Find instructions on how to set up an account using these providers in our How to Create an Email Account Tip Sheet.

Currently, only clients of The Royal can access their personal health information through My Health My Way.

Substitute decision-makers and people who have power of attorney can request records on behalf of clients at The Royal. For more information, email ReleaseofInformation-Ottawa@theroyal.ca or call our clinical records department at (613) 722-6521, ext. 6338 or 6315.

Yes—we are committed to protecting your privacy. My Health, My Way is a secure and confidential web tool. You can read more about our privacy, confidentiality, and security right here.

The information you access through My Health, My Way is your personal health information. Below are a few tips to assist you with protecting your privacy.

Always Log Off before stepping away from the computer.

• If you are using a cellphone or tablet, be sure to log off when you are finished accessing your information, or before leaving your device unattended.
• The portal will automatically logout after 15 minutes of inactivity.
• Don’t wait for the automatic logout.
• Protect your privacy by logging off every time.
• Similarly, log out of your e-mail account to prevent unwanted access on shared or public devices.

Never share your password.

Never write down your password.
Use a phrase to help you remember your password.

Never allow your internet browser to save or remember your password for you.
If you do, and you’re on a shared device, another person using the device will be able to access your information without needing to know your password.

Protect your printed personal health information.
If you print any information from My Health, My Way, be sure to keep your printed information in a safe and secure place.

Download this information in the form of a tipsheet.

If you have any concerns that your password is no longer confidential, notify the Clinical Records Department at The Royal right away.

Email: MyHealthMyWay@theroyal.ca
Phone: (613) 722-6521 ext. 6338 or 6315

If you have concerns about your privacy, contact The Royal’s privacy office at privacyoffice@theroyal.ca or (613) 722-6521 ext. 6328 or 6315.

Click here to login. Remember, you must register before you can access your personal information.

To reset your ID or password, go to the My Health, My Way login page, then follow these steps.

Volunteers at the Client and Family Resource Hub are happy to answer questions and provide assistance. The Hub is located at The Royal’s Ottawa campus (1145 Carling Avenue).

You can also email MyHealthMyWay@theroyal.ca or call our clinical records department at (613) 722-6521, ext. 6338 or 6315.

Contact our clinical records department at (613) 722-6521, ext. 6338 or 6315 or by email at MyHealthMyWay@theroyal.ca.