Frequently Asked Questions about COVID-19 and The Royal

In order to reduce risks related to COVID-19, The Royal has suspended all day programs and outreach services until further notice. Our focus is on limiting group gatherings.  One-on-one care will continue. Outpatient appointment schedules may be adjusted to limit over-crowding in waiting rooms.

Wondering what this means for you?  We’ve put together these questions and answers that might help:

How will clients and families be informed if their program or appointment is changed or cancelled?

The Royal will contact clients who are affected by any schedule changes or cancellations.  If you do not hear from us, then please attend your appointment/activity as usual.

I sometimes attend drop-in activities, are they still on?

All drop-in activities are suspended until further notice, including:

  • Out-Patient group activities (including gym and recreation)
  • Community Mental Health Program Activity groups and group meetings (at Carlingwood and other community locations)
  • All groups at the Women’s Mental Health Resource Centre
  • All Family Groups and Information sessions in March and April
  • All Conversations at The Royal public information sessions

My activity/program is cancelled and I really rely on it for my mental health, where else can I get support?  Who can help me?

We are making efforts to reach out to all clients affected by these closures.  Wherever possible, clients affiliated with suspended groups and programs may be seen on a one-on-one basis as clinically necessary.  If you need help or support, please contact your program/care team to discuss options.

Why have you suspended certain programs and activities?

We have taken these actions in accordance with Public Health Guidelines in order to reduce the risk of spreading novel coronavirus (COVID-19) among our patients, staff and the community.  For more information on coronavirus and what you can do to stay healthy, please visit the Ottawa Public Health website.

What if I am feeling sick but I have an appointment that I don't want to miss?

If you are feeling sick, the best thing for your health and the health of others is to stay at home.  Please call your program or care team to reschedule your appointment and have your concerns addressed. 

If you are concerned about your physical health, you should contact your medical care provider for further guidance and care.