Information for clients and visitors
Visitors are now permitted. Please contact your loved one’s unit to schedule a visit. We recommend that visitors and essential care partners wear masks at all times while at The Royal. In addition, visitors and essential care partners will be required to wear masks on inpatient units unless they are in a one-to-one setting with a client, either in their room or in a designated visiting space.
The Royal recommends that all visitors and Essential Care Partners (ECPs) remain up-to-date with their COVID-19 vaccinations.
If you would like to arrange a virtual or in-person visit with your loved one, please contact their treatment team. Visitations will be granted based on program scheduling and operational feasibility.
There is a therapeutic value to involving your family members, significant others, friends and supporters so visitors are encouraged during your treatment at The Royal. Your treatment team can assist you to connect or reconnect with family, friends and community supports.
It is best to confirm visiting hours and regulations with your program as all visits must be scheduled ahead of time (no drop-ins). You can learn more on our COVID-19 information page.
We are dedicated to providing education and support for family members of people living with mental health needs. Learn more about our family education and support groups, public information sessions and Family Advisory Council.
If you have a fever, cough, runny nose, sore throat, rash, vomiting, diarrhea or any other sign of a communicable disease that has been confirmed as not being COVID-19, we ask that you not visit The Royal until you have been symptom free for at least 48 hours.