Novel Coronavirus (COVID-19)
Information for clients and visitors
Visitors are now permitted. Please contact your loved one’s unit to schedule a visit. As a reminder, masks must be worn at all times while in The Royal and visitors must show proof of vaccination.
The Royal currently has a visitor vaccination protocol in effect, which was developed in alignment with our regional partners. This vaccination protocol requires that individuals coming on-site as visitors provide proof of vaccination status or a valid exemption, and undergo screening protocols before entry.
With that said, there are a few exemptions where unvaccinated individuals may be able to enter one of our sites of care. They are as follows:
If you would like to arrange a virtual or in-person visit with your loved one, please contact their treatment team. Visitations will be granted based on program scheduling and operational feasibility.
There is a therapeutic value to involving your family members, significant others, friends and supporters so visitors are encouraged during your treatment at The Royal. Your treatment team can assist you to connect or reconnect with family, friends and community supports.
It is best to confirm visiting hours and regulations with your program. There are special guidelines in place for visits during the COVID-19 pandemic including limits on the number of visitors, length of visits and a requirement for all visits to be scheduled ahead of time (no drop-ins). You can learn more on our COVID-19 information page.
We are dedicated to providing education and support for family members of people living with mental health needs. Learn more about our family education and support groups, public information sessions and Family Council.
If you have a fever, cough, runny nose, sore throat, rash, vomiting, diarrhea or any other sign of a communicable disease that has been confirmed as not being COVID-19, we ask that you not visit The Royal until you have been symptom free for at least 48 hours.