Visiting Hours and Parking

Inline with our partners across the region and in order to keep our clients safe, The Royal is pressing pause on visitors at this time. Essential Care Partners are not affected by this change. We understand that this announcement is hard to hear. We will continue to monitor the situation and will resume visits as soon as it is safe to do so.

Visiting Hours

The Royal’s new visitor visitation protocol goes into effect on December 23, 2021. This approach requires that individuals coming on-site as visitors provide proof of vaccination status or a valid exemption, undergo screening protocols, and receive a Rapid Antigen Test before entry (provided by The Royal).

With that said, there are a few exemptions where unvaccinated individuals may be able to enter one of our sites of care, provided they pass screening and have a negative Rapid Antigen Test. They are as follows:

• Individuals under the age of 12
• Those visiting clients at end of life
• Parents of children under the age of 18
• Individuals with a medical exemption (verified in the same method as the provincial vaccine passport i.e. a letter signed by a physician or nurse practitioner which clearly indicates the reason for the medical exemption)
• Other critical or urgent circumstances (program approval is required in this circumstance) 

If you would like to arrange a virtual visit with your loved one, please contact their treatment team.

Each client may have up to two identified visitors, but only one visitor may visit per day with a limit of one hour per visit. Visitations will be granted based on program scheduling and operational feasibility.

There is a therapeutic value to involving your family members, significant others, friends and supporters so visitors are encouraged during your treatment at The Royal. Your treatment team can assist you to connect or reconnect with family, friends and community supports.

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It is best to confirm visiting hours and regulations with your program. There are special guidelines in place for visits during the COVID-19 pandemic including limits on the number of visitors, length of visits and a requirement for all visits to be scheduled ahead of time (no drop-ins). You can learn more on our COVID-19 information page. 

We are dedicated to providing education and support for family members of people living with mental illness. Learn more about our family education and support groups, public information sessions and Family Council.

If you have a fever, cough, runny nose, sore throat, rash, vomiting, diarrhea or any other sign of a communicable disease that has been confirmed as not being COVID-19, we ask that you not visit The Royal until you have been symptom free for at least 48 hours.

Parking

Ottawa

• Pay parking is at the main entrance, lower visitors parking lot and along the ring road that circles the campus at 1145 Carling Avenue.
• The daily parking rate is $3.25 for a half hour with a maximum daily rate of $13.25. Parking passes are available from the Cashier’s Office or the Volunteer Café, located in the Winter Garden (Atrium area) on the second floor. Packs of 5-visit or 16-visit passes ($26 or $84.35 at the time of printing) are also available. The Cashier’s Office is open Monday to Friday from 9 -11:30 a.m. and the Volunteer Café from 11:30 a.m. to 4:00 p.m.
• For longer-term inpatient parking, please speak with your treatment team, who will contact the parking department on your behalf.
• Geriatric client pick up and drop off: 2 spots at main entrance. 15 minute time limit.
• Client pick-up and drop-off: 2 spots at main entrance. 15 minute time limit.
• Accessible parking: 8 spots available at main entrance. These are part of the pay parking.

Brockville

• Parking at the Brockville Mental Health Centre is free and available throughout the campus.