Novel Coronavirus (COVID-19)
Information for clients and visitors
The Royal’s visitor vaccination protocol goes into effect on September 27. This approach, developed in alignment with our regional partners, requires that individuals coming on-site as visitors provide proof of vaccination status or a valid exemption.
With that said, there are a few exemptions where unvaccinated individuals may be able to enter one of our sites of care. They are as follows:
If you would like to arrange a virtual visit with your loved one, please contact their treatment team.
There is a therapeutic value to involving your family members, significant others, friends and supporters so visitors are encouraged during your treatment at The Royal. Your treatment team can assist you to connect or reconnect with family, friends and community supports.
It is best to confirm visiting hours and regulations with your program. There are special guidelines in place for visits during the COVID-19 pandemic including limits on the number of visitors and a requirement for all visits to be scheduled ahead of time (no drop-ins). You can learn more on our COVID information page. Children under 16 years of age must be accompanied and supervised by a responsible adult.
We are dedicated to providing education and support for family members of people living with mental illness. Learn more about our family education and support groups, public information sessions and Family Council.
If you have a fever, cough, runny nose, sore throat, rash, vomiting, diarrhea or any other sign of a communicable disease, we ask that you not visit The Royal until you have been symptom free for at least 48 hours.