Novel Coronavirus (COVID-19)
Information for clients and visitors
On May 2, 2021, from 8:00 AM to 3:00 PM, The Royal will undergo preventative system maintenance that will affect the organization’s network and phone system. Please note that while the main number will be available wait times may be longer than usual. All sites will be affected by this downtime event.
Ontario is entering into a province-wide lockdown due to rapidly increasing rates of infection and unsustainable hospital capacity, The Royal will suspend visitors for the next two weeks. We understand that this news is incredibly difficult to hear. We ask for your continued flexibility and understanding while we navigate this next challenge together and work to keep COVID out of The Royal.
There is a therapeutic value to involving your family members, significant others, friends and supporters so visitors are encouraged during your treatment at The Royal. Your treatment team can assist you to connect or reconnect with family, friends and community supports.
It is best to confirm visiting hours and regulations with your program. There are special guidelines in place for visits during the COVID-19 pandemic including limits on the number of visitors and a requirement for all visits to be scheduled ahead of time (no drop-ins). You can learn more on our COVID information page. Children under 16 years of age must be accompanied and supervised by a responsible adult.
We are dedicated to providing education and support for family members of people living with mental illness. Learn more about our family education and support groups, public information sessions and Family Council.
If you have a fever, cough, runny nose, sore throat, rash, vomiting, diarrhea or any other sign of a communicable disease, we ask that you not visit The Royal until you have been symptom free for at least 48 hours.