The Royal has measures in place to protect your health while you are in our care. While things may be done a bit differently during this time, please know that our team remains dedicated to treating you with care and respect.
During the COVID-19 pandemic, The Royal has focused on continuing to provide care and support to clients and families in the safest way possible. Many appointments and group activities are taking place virtually. If you have questions about a specific program or service, please contact your care team.
We are conducting most outpatient appointments virtually using secure video-conferencing technology. Read this story to learn more about virtual appointments.
A limited number outpatient appointments will be conducted in-person. These appointments will be scheduled based on individual clinical needs. If you feel that an in-person appointment is essential to your care, please discuss it with your clinical team. All in-person appointments must be scheduled.
Here are some things you should know if you are coming in for a scheduled in-person appointment:
You will be required to wear a facemask that covers your nose and mouth. The hospital has medical-grade masks available for all visitors at the main entrance, as well as sanitizing stations and self-screening questionnaires. Upon entry to our buildings, please ensure you are wearing a hospital-grade mask, performing proper hand hygiene, and self-screening for COVID-19.
When you arrive for your appointment, you will need to self-screen for COVID-19 upon entry. If you are concerned that you may have been exposed to COVID-19 or are currently experiencing symptoms, your appointment will need to be rescheduled.
The Royal’s visitor visitation protocol was developed in alignment with our regional partners, and requires that individuals coming onsite as visitors must be fully vaccinated against COVID-19 or have a valid exemption, and undergo self-screening protocols.
The Royal recognizes the important role care partners, families and friends play in the care, quality of life and well-being of our clients. At the same time, we are committed to reducing the risk of exposure to COVID-19 for clients and staff. Visitors are permitted at The Royal but will need to be fully vaccinated. With that said, there are a few exemptions where unvaccinated individuals may be able to enter one of our sites of care. They are as follows:
If you would like to arrange a virtual or in-person visit with your loved one, please contact their treatment team. Visitor requests will be granted depending on availability, program scheduling and operational feasibility.
Anyone entering the Royal Ottawa Mental Health Centre, Royal Ottawa Place or the Brockville Mental Health Centre is asked to self-screen for COVID-19. Anyone experiencing symptoms that could indicate a viral infection should not enter the building.
If a client who needs mental health care is experiencing symptoms and therefore not able to come onsite, their clinical team will work with them to ensure they receive the necessary support in other ways.