The Royal has measures in place to protect your health while you are in our care. While things may be done a bit differently during this time, please know that our team remains dedicated to treating you with care and respect.
During the COVID-19 pandemic, The Royal has focused on continuing to provide care and support to clients and families in the safest way possible. Many appointments and group activities are taking place virtually. If you have questions about a specific program or service, please contact your care team.
We are conducting most outpatient appointments virtually using secure video-conferencing technology. Read this story to learn more about virtual appointments.
A limited number outpatient appointments will be conducted in-person. These appointments will be scheduled based on individual clinical needs. If you feel that an in-person appointment is essential to your care, please discuss it with your clinical team. All in-person appointments must be scheduled.
Here are some things you should know if you are coming in for a scheduled in-person appointment:You will be required to wear a facemask that covers your nose and mouth. Please bring your own mask. If you arrive without one, the hospital will provide you with one.
Day programs, outreach services, and drop-in activities
The Royal has suspended all day programs, outreach services, and drop-in activities until further notice.
The Royal recognizes the important role care partners, families and friends play in the care, quality of life and well-being of our clients. At the same time, we are committed to reducing the risk of exposure to Coronavirus COVID-19 for clients and staff. In order to balance these two important factors, The Royal has special guidelines for visits at this time.
Inpatients are permitted one visitor at a time and all visits must be pre-scheduled (no drop-in visits). If you wish to visit someone who is currently an inpatient at the Royal Ottawa Mental Health Centre or the Brockville Mental Health Centre, or a resident at Royal Ottawa Place, please contact the unit/program to make the appropriate arrangements a visit (see our Contact Us page for phone numbers). Before your visit, a Royal staff member will provide you with important information about infection prevention in order to help keep your loved one safe.
Please note this important information for visitors:If the visit takes place indoors, the visitor must wear a mask (please bring a mask; if you do not have a mask, one will be provided). Visitors will be screened for COVID-19 prior to the visit; anyone who may have been exposed to COVID-19 will not be permitted to visit.
Visitor information sheets
Anyone entering the Royal Ottawa Mental Health Centre, Royal Ottawa Place or the Brockville Mental Health Centre is asked questions about whether they have cold and flu-like symptoms. Anyone experiencing symptoms that could indicate a viral infection will not be allowed to enter the building and may also be asked to follow up with public health or other healthcare professionals.
If a client who needs mental health care is not allowed to enter the building, their clinical team will work with them to ensure they receive the necessary support in other ways.
The Royal is in close contact with Ottawa Public Health, Leeds, Grenville, Lanark District Health Unit and all eastern Ontario hospitals to ensure we are implementing the best practices for infection prevention.
For the latest information and updates on the novel coronavirus (COVID-19), including information on what to do if you feel you have symptoms, please visit Ottawa Public Health: Novel Coronavirus, Leeds, Grenville, Lanark District Health Unit or the Ontario Ministry of Health website.
The Ministry of Health has launched an easy-to-use self-assessment tool to help individuals determine if further assessment or testing is needed. This tool provides the province with real-time data on the number and geography of users who are told to seek care, self-isolate or to monitor for symptoms, and will help inform the ongoing response.