About Long-Term Care
The Royal operates a long-term care (LTC) home with 64 beds on the grounds of the Ottawa campus. Staff provide treatment for adults living with stable mental illness, physical limitations or other complex needs that are best supported in a structured, home-like environment.
The residence is organized into four home areas of 16 residents each, located on the second and third floors. Care is tailored to each resident’s needs, with a focus on dignity, safety and quality of life.
The Royal’s LTC home serves a younger population than many other long-term care homes, with an average resident age of 65.
Services offered
The Royal’s LTC home offers a wide range of programs and services designed for the comfort and well-being of our residents including:
- Dental clinic*
- Denturist*
- Dietary program
- Eye clinic*
- Family physicians
- Flexible Assertive Community Treatment Team/Dual diagnosis (FACTT)
- Foot care*
- Geriatric psychiatry/Behavioural Support Ontario (BSO)
- Hairdressing and barber services*
- Infection prevention and control
- In-house physical therapy
- Laboratory services*
- Massage therapy*
- Music therapy*
- Housekeeping service
- 24-hour nursing and medical care
- Personal laundry service
- Pharmacy services*
- Phone/cable/internet installation*
- Pleasurable dining
- Recreation therapy programs*
- Restorative care services
- Occupational therapy*
- Wheelchair and positioning assessments (in consultation with an occupational therapist)
- Speech and language assessments
- Spiritual care services
- Trust account services
- Volunteer program
- X-ray services
* Additional costs may apply
Referrals
The Champlain LHIN’s Home and Community Care Service coordinates all applications and admissions to long-term care. For more information call +1 (800) 538-0520.
Visiting
For details about visiting procedures, safety protocols and expectations for guests, please see our visitor guidelines.
More Information
For general information about Ministry of Long-Term Care programs and services, call Service Ontario toll free: +1 (866) 532-3161 (TTY: +1 (800) 387-5559)
Forms, reports and procedures
Many of The Royal’s broader policies also apply to our LTC home. Find documents such as our patients’ bill of rights, pandemic plans and essential care partner policies.
Concerns and complaints
To express a concern or complaint about services received from a long-term care home or Community Care Access Centre, call the Ministry’s Long-Term Care Action Line at +1 (866) 434-0144 or the Long-Term Care patient ombudsman at +1 (888) 321-0339.
Our team
The Royal’s Long-Term Care facility is located on our Ottawa campus at 1141 Carling Avenue. Contact us at (613) 722-6521 ext. 6109 or find direct contact information for members of our team in these dropdowns.
Director of Care
Sarah Anderson
sarah.anderson@theroyal.ca
(613) 722-6521 ext. 6106
Medical Director
Heather Bocz
heather.bocz@theroyal.ca
Senior Licensee
Carolyn Jodouin
carolyn.jodouin@theroyal.ca
(613) 722-6521 ext. 6376
Administrator
Debbie Pilon
debbie.pilon@theroyal.ca
(613) 722-6521 ext. 6030
Resource Nurse
Barb Chisholm
barb.chisholm@theroyal.ca
(613) 722-6521 ext. 6240
Second Floor Nurses’ Station
(613) 722-6521 ext. 6080
Third Floor Nurses’ Station
(613) 722-6521 ext. 6090
IPAC Lead
Julie Labreche
julie.labreche@theroyal.ca
(613) 722-6521 ext. 6067
Infection Prevention (The Royal’s Ottawa campus)
Lea Dullemond
lea.dullemond@theroyal.ca
(613) 722-6521 ext. 6111
Resident and Family Services/Business Office
Sara Werblinski
sara.werblinski@theroyal.ca
(613) 722-6521 ext. 6109
Administrative Assistant/Tour Bookings
Elif Kublay
elif.kublay@theroyal.ca
(613) 722-6521 ext. 6488
Accounts Receivable Office
Bassim Chamaa
bassim.chamaa@theroyal.ca
(613) 722-6521 ext. 7009
Dietary Manager
Brittany Urquhart
brittany.urquhart@theroyal.ca
(613) 722-6521 ext. 6088
Registered Dietitians
Rachelle Geerts (Mondays only)
rachelle.geerts@theroyal.ca
(613) 722-6521 ext. 6089
Trina Alps (Wednesdays only)
trina.alps@theroyal.ca
(613) 722-6521 ext. 6089
Recreational Therapists
Erin Langiano
erin.langiano@theroyal.ca
(613) 722-6521 ext. 6084
Kellie Halligan
kellie.halligan@theroyal.ca
(613) 722-6521 ext. 6085