C-PROMPT Urgent Care Clinic

Increased stress associated with the COVID-19 pandemic, coupled with reduced access to mental health supports and services, has the potential to exacerbate mental health issues for many individuals within our community. The Royal’s C-PROMPT clinic will help to ensure that people can get the care they need during this difficult time. 

The Royal’s C-PROMPT clinic provides quick access to essential mental health services during the COVID-19 pandemic.  Our goal is to prevent urgent needs from becoming emergencies.  

What is the C-PROMPT clinic? 

The C-PROMPT clinic is a temporary outpatient clinic established at The Royal to meet urgent mental health care needs during the COVID-19 pandemic. 

What services does C-PROMPT offer? 

The C-PROMPT clinic will be staffed by a team of mental health nurses, psychiatrists, psychologists and social workers who can provide the following services: 

  • Urgent assessments
  • Medication support
  • Short-term psychotherapy (maximum four sessions per client)
  • Help with accessing other services as required (systems navigation)

IMPORTANT: The C-PROMPT clinic is not an emergency service. Patients who require emergency mental health care should go to the nearest Emergency Department.  

Who are these services for?

C-Prompt is for adults (age 18 and older) who are at risk of worsening mental health or hospitalization due to mental illness of any kind during the course of the COVID-19 pandemic.  

How can patients access these services?

Patients require a referral to access C-PROMPT services. If you think you need urgent mental health care, please consult your family doctor/nurse practitioner, psychiatrist or a medical clinic and they may refer you to C-PROMPT. 

This referral process enables our team to do advance screening to determine each client’s healthcare needs and ensure prompt access to care. Please note that C-PROMPT does not accept walk-ins.

Where is C-PROMPT? 

C-PROMPT services will be delivered primarily by videoconference or phone; in-person sessions may occur when deemed necessary by the clinical team. The clinic is located at the Royal Ottawa Mental Health Centre. Click here for a directional map.

When are C-PROMPT services available?

The C-PROMPT clinic will open on April 6 and remain open as long it is needed to address mental health needs associated with the COVID-19 pandemic. The clinic operates Monday to Friday.

I am a physician, how can I make a referral?

Psychiatrists and primary care providers may refer patients (aged 18+) using the referral form. Please download the form, fill it in, save and return to cprompt@theroyal.ca

How can I support the work of this clinic?

You can make a financial contribution to help support and sustain the C-PROMPT Clinic.  Every dollar will make a difference and we appreciate any support that you can give. Make your donation here.



Personne assise sur un divan en conversation avec son thérapeute en utilisant son portable

C-PROMPT is a referral-based service

Psychiatrists and primary care providers – to refer a patient

Clinique de soins d'urgence C-PROMPT Faites un don maintenant

Support the C-PROMPT Urgent Care Clinic

The Royal has established a special clinic to address the most urgent mental health needs of our community.

For the members of our community who live with mental health challenges, coping is even more difficult during COVID-19. With services and supports reduced, people are unsure where to turn. The situation is getting worse every day, and if we don’t do something right now to ease their burden, we’ll face an immense mental health crisis in our community. Can we count on your help?