C-PROMPT Urgent Care Clinic

At the beginning of April, The Royal opened the C-Prompt Clinic to meet urgent mental health needs while other services in our region were closed or scaled back due to the COVID-19 pandemic. Now that many mental health services are resuming, the C-Prompt Clinic is winding down. Although always intended to be temporary, the C-Prompt Clinic is exemplary of the kind of service The Royal wants to provide and the kind of organization we want to be in the future. As we close this temporary Clinic, The Royal is actively planning, engaging partners and fundraising to create a permanent Prompt Care Clinic.

If you have already been referred to the C-Prompt Clinic, please be assured that our intake team will review all patients referred prior to July 4 and direct them to the appropriate care or services. The C-Prompt Clinic is not accepting any new referrals, however The Royal remains committed to providing specialized mental health care for a broad range of patients. Please visit our program page for an overview of the services that are available including the Ontario Structured Psychotherapy service, which provides free short-term talk therapy.  

For more information about accessing mental health support, check out this guide to getting help. If you are experiencing a mental health crisis, please reach out to a crisis line. If you or someone you know is in immediate danger call 911 or go to your nearest hospital emergency department.

What is the C-PROMPT clinic? 

The C-PROMPT clinic is a temporary outpatient clinic established at The Royal to meet urgent mental health care needs during the COVID-19 pandemic. 

What services does C-PROMPT offer? 

The C-PROMPT clinic will be staffed by a team of mental health nurses, psychiatrists, psychologists and social workers who can provide the following services: 

  • Urgent assessments
  • Medication support
  • Short-term psychotherapy (maximum four sessions per client)
  • Help with accessing other services as required (systems navigation)

IMPORTANT: The C-PROMPT clinic is not an emergency service. Patients who require emergency mental health care should go to the nearest Emergency Department.  

Who are these services for?

C-Prompt is for adults (age 18 and older) who are at risk of worsening mental health or hospitalization due to mental illness of any kind during the course of the COVID-19 pandemic.  

How can patients access these services?

Patients require a referral to access C-PROMPT services. If you think you need urgent mental health care, please consult your family doctor/nurse practitioner, psychiatrist or a medical clinic and they may refer you to C-PROMPT. 

This referral process enables our team to do advance screening to determine each client’s healthcare needs and ensure prompt access to care. Please note that C-PROMPT does not accept walk-ins.

Where is C-PROMPT? 

C-PROMPT services will be delivered primarily by videoconference or phone; in-person sessions may occur when deemed necessary by the clinical team. The clinic is located at the Royal Ottawa Mental Health Centre. Click here for a directional map.

When are C-PROMPT services available?

The C-PROMPT clinic will open on April 6 and remain open as long it is needed to address mental health needs associated with the COVID-19 pandemic. The clinic operates Monday to Friday.

I am a physician, how can I make a referral?

Psychiatrists and primary care providers may refer patients (aged 18+) using the referral form. Please download the form, fill it in, save and return to cprompt@theroyal.ca

How can I support the work of this clinic?

You can make a financial contribution to help support and sustain the C-PROMPT Clinic.  Every dollar will make a difference and we appreciate any support that you can give. Make your donation here.



Personne assise sur un divan en conversation avec son thérapeute en utilisant son portable

C-PROMPT is a referral-based service

Psychiatrists and primary care providers – to refer a patient