The Royal has once again achieved Accreditation with Exemplary Standing. This designation from Accreditation Canada means the organization met or exceeded the highest standards of quality and safety in health care services and organizational practices.
Accreditation helps health care organizations improve quality and safety by highlighting processes that work well, and those that require more attention. The result is reduced risk, higher quality care, and better outcomes for clients and families.
This is the third consecutive exemplary standing for The Royal, after reaching the same level in 2019 and 2015. This is the highest ranking conferred by Accreditation Canada under a new rating system it instituted on January 1, 2012. The accreditation decision lasts for four years.
The Royal's interim President and CEO, Pierre Noel, said he was proud of the achievement and thanked staff, physicians, and volunteers for their ongoing commitment to quality care.
“Accreditation challenges us to continue to improve, innovate, and collaborate, and this success validates and underscores what has been evident to me throughout my time here,” said Noel. “Not only do we have a truly outstanding team, but the care provided in all departments at The Royal is of the highest quality – meeting or exceeding all national standards.”
Accreditation Canada is an independent, not-for-profit organization that sets standards for quality and safety in health care and evaluates how well organizations meet those standards. The accreditation process involves self-assessment, interviews, and observation by Accreditation surveyors who are health care professionals from across Canada.
Accreditation standards examine an organization’s governance, leadership, risk management, infection prevention and control, and medication management measures, as well as the quality of care across the organization.
Among the highlights cited in the report is The Royal’s dedication to client and family engagement and people-centred care, and a demonstrated commitment to reducing stigma through the Client and Family Resource Hub and the Substance Use and Concurrent Disorders Program’s ‘Digital Front Door.’