Client & Family Resources


Below you will find links to resources relevant to clients and families of The Royal. Please note that some resources are site-specific, so please refer to the correct location when navigating this webpage. 

Information Guides and Handbooks

Information for Visitors and Families

Opportunities for Feedback from Clients and Families

Client & Family Forums

The Royal is now hosting frequent Client & Family Forums in order to continue the conversation on client and family-oriented care delivery as part of our new strategy, Co-creating Hope, Access and New Possibilities. These forums also provide clients and families with a platform to share their experiences navigating their care journeys, enabling The Royal to learn how to deliver care in a way that works for those who need it. 

Our next Client & Family Forum will be in March 2022 – more details to come!

Join our mailing list to stay up-to-date on upcoming events.


Watch past Client & Family Forums:

Providing Direct Feedback

Do you have a compliment, concern or suggestion about care or services at The Royal? You can speak directly to the staff providing your care and services OR contact Jacqueline (Jackie) Desrochers:

Photo of Jacqueline Desrochers

Jackie Desrochers is the Manager of Client & Family Relations at The Royal. She is dedicated to ensuring that the client and family voice is welcomed, valued and seen as an essential piece in the development and review of all services at The Royal. She has a Masters in Social Work and has worked as a counsellor in individual, couple and group therapy. She has also dabbled in community development. Jackie started her career in recreation working with people with special needs and coming from diverse backgrounds. Jackie seeks and trusts the input of clients and families (our consumers) in her position at The Royal and is confident that this approach has always served her well.

Part of Jackie's role at The Royal is to listen to client and family feedback, help to resolve concerns and share feedback with staff to help improve care and services. If you would like to provide feedback in writing, you can write directly to Jackie or fill in the Client and Family Feedback Form.

Participating in Research

In order for our researchers to better understand mental illness, it is often critical for them to work closely with the people who are living with it. Research conducted at the University of Ottawa Institute of Mental Health Research (IMHR) at The Royal largely depends on volunteers from our community, who become important partners in clinical studies.

These studies help bring researchers closer to unlocking the mysteries of the human brain, which can lead to new and effective ways to prevent, detect, identify, manage and treat depression and related conditions.

Help us to improve mental health care at The Royal and around the world: Consent to be contacted about research today.

Learn more about clinical research at The Royal on this webpage or by watching this panel discussion on Client- and Family-Oriented Research.

Prohibited or Monitored Items 

Some items may be brought to The Royal’s locations but will be monitored. Monitored items must be stored in a secure location and used under supervision.

Examples of monitored items include: 

  • Razors
  • Scissors
  • Matches and lighters
  • Nail files and clippers
  • Nail polish and remover
  • Mirrored compacts
  • Ties
  • Belts
  • Scarves
  • Shoelaces

In the interest of promoting a safe environment, The Royal reserves the right to search all personal belongings. Items that staff believe may cause harm to yourself or others – or encourage violence or illegal activities – are prohibited.

Examples of prohibited items include:

  • Glass and metal or sharp objects
  • Pornographic materials
  • Inhalable substances, alcohol, e-cigarettes, illicit drugs or drug paraphernalia
  • CDs, movies, video games or clothing that would impede clinical progress
  • Guns, knives or weapons of any kind, including any item that has been adapted to cause injury
  • Electrical items not bearing the Canadian Standards Association’s safety sticker of approval
  • Small appliances, including butane-fueled hairdryers and curling irons
  • Over-the-counter medications, including pain relievers, herbal remedies and/or vitamins. Nursing staff will store these medications securely
  • Candles, incense or aromatherapy products
  • Personal pillows, linens, or duvets (due to fire regulations)
  • Expensive personal items, large amounts of money, or credit cards. The Royal is not responsible for lost or stolen items
  • Excessive amounts of clothing or personal items. Storage in rooms is limited
  • Scented products (e.g. colognes, soaps, deodorants), because The Royal is a scent-free facility

For more information, contact

Jacqueline Desrochers
Coordinator of Client and Family Relations
Toll free