Client and Family Feedback

Do you have a compliment, concern or suggestion about care or services at The Royal? You can speak directly to staff providing your care and services OR contact Jacqueline (Jackie) Desrochers. Part of Jackie's role is to listen to client and family feedback, help to resolve concerns and share feedback with staff to help improve care and services. If you would like to provide feedback in writing, you can write directly to Jackie or fill in the Client & Family Feedback form (below).

Jackie Desrochers

Photo of Jacqueline Desrochers

Jackie Desrochers is the Manager of Client & Family Relations at The Royal. She is dedicated to ensuring that the client and family voice is welcomed, valued and seen as an essential piece in the development and review of all services at The Royal. She has a Masters in Social Work and has worked as a counsellor in individual, couple and group therapy. She has also dabbled in community development. Jackie started her career in recreation working with people with special needs and coming from diverse backgrounds. Jackie seeks and trusts the input of clients and families (our consumers) in her position at The Royal and is confident that this approach has always served her well. 

Membres du Conseil consultatifs des clients

Engaging for Impact

Client and Family Centred Care in Healthcare Settings

March 26, 2021 - A symposium will bring together client/family advisors and engagement staff from various healthcare organizations in the region.

For more information, contact

Jacqueline Desrochers
Coordinator of Client and Family Relations
Toll free